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"Flat-panel TV installation service specification" 2013 implementation
release time:2017-02-10

    Recently, the China Electronic Video Industry Association promulgated the "Flat Panel TV Installation Service" (hereinafter referred to as "norms"), from January 1, 2013 (Lunar New Year November 20) implementation. For the frequent installation of non-professionals, the use of poor quality racks caused by user disputes and security risks, "norms" clearly stipulates that TV manufacturers are installed TV service quality of the ultimate responsibility. According to the "norms" requirements, the TV installation operators must be through the relevant installation qualification and TV production enterprises authorized to engage in TV installation and maintenance services; TV installation services used in the accessories, should be through the TV Production enterprises certification, in line with relevant state product quality and safety regulations and standards of special accessories.

    At present, the installation of flat-panel TV service market cohabitation, there are "posing as manufacturer-site installation", "installation services are not standardized" and "pylons product quality uneven" and other issues, the resulting TV installation security issues The emergence of consumer complaints about the quality of the TV installation caused by security issues increased. June 9 this year, the Ministry of Commerce issued a "appliance repair service industry management approach", in the home appliance repair service enterprises, practitioners, technical qualifications, involving special operations of home appliance repair operators and their managers and security management personnel , As well as the corresponding trade association responsibilities, have made clear provisions and requirements. But in order to truly solve the product after-sales service in the specific problems, need to develop in line with current industry development and market practice, operable, industry supporting measures and methods. This is also the China Video Industry Association led the joint China's TV production enterprises and third-party television service enterprises to develop "standard" in mind.

    According to reports, "normative" content mainly consists of four aspects: First, clear the TV installation of the parties to the responsibilities and requirements. Clear TV production enterprises is the ultimate responsibility for the quality of TV installation services; TV installation operator is the TV installation quality of service directly responsible for, must obtain the authorization of the TV production enterprises, before engaging in TV installation and maintenance services business. TV installation operators must be installed through the China Video Industry Association certification of maintenance, TV production enterprises should be in the corporate website and the China Video Industry Association authorized industry website, through the certification and authorization of the TV operators installed List of publicity; TV installation service personnel should be through the relevant national institutions, China Video Industry Association and its authorized certification of qualified units, with the installation of qualified professionals. TV installation and maintenance operators should be through the China Electronic Video Industry Association website, the enterprise Internet sites, telephone and other forms, to provide consumers with the enterprise installation services personnel qualification examination, should be staffed by the Chinese electronic video industry Association produced a unified professional qualification mark, asked to wear or to work in the post to produce to consumers. Second, clear the TV installation service tasks, including not only flat-panel TV installation process, including flat-panel TV debugging process. Third, clear the TV installation services used and sold accessories, should be certified by the TV production enterprises, in line with relevant national product quality and safety requirements and standards of special accessories. Fourth, the TV installation operators should be clear to the consumer express a variety of qualifications, regulations, fees, and service personnel of the corresponding working conditions.

    China Electronic Video Industry Association, said Hao Yabin, vice president, flat-panel TV service is a work related to the vital interests of consumers, is the TV industry, an indispensable part of the quality assurance system, good after-sales service products , Is the development of enterprises and industrial development an important driving force, including industry associations, including the common responsibility of society as a whole.